Application Domains

Service Design

At the heart of information service science lies service design. It is fundamental to clearly and unambiguously specify systems as well as business processes, to engage with end users and industry leaders. Supporting innovation in information services, we strongly believe in design thinking as a novel proven approach to service design.

Research Questions

  • How to integrate design thinking in research and promote its use in industry?
  • How to integrate design thinking in research and promote its use in industry?
  • How to transform conventional information systems into information services systems?
  • How to co-create transdisciplinary services?
  • How to deal with service evolution and sustainability?
  • How to foster business innovation with services?
  • How to guarantee service compliance to the business legislation and rules?

Research Themes

  • Business Process Methods
  • Design Thinking
  • Value Models
  • Goal Models
  • Service Requirements and Evolution
  • Service Co-creation
  • Business Development with Services
  • Service Ethics and Regulations
  • Information Systems Evolution Steering
  • Situational Method Engineering

Activities

  • Jolita Ralyté, "Mini-Dagstuhl" Seminar: Foundational Aspects of Conceptual Modelling, at the 18th IEEE Conference on Business Informatics, August 29 – September 1, 2016, Paris, France. Participant and presenter.
  • Jolita Ralyté, Towards a Framework for Enterprise Information System Evolution Steering. Research seminar at the University of Paris 1 – Panthéon Sorbonne. Paris, France, February 8, 2016.
  • Jolita Ralyté, Towards a Framework for Enterprise Information System Evolution Steering. Invited Talk at the 4th Jornadas de Ingeniería de Sistemas Informáticos y de Computación - JISIC 2015, Quito, Ecuador, November 16-19, 2015.
  • Jolita Ralyté, Designing the Transformation from Information Systems to Information Services Systems. Invited Talk at the 4th Jornadas de Ingeniería de Sistemas Informáticos y de Computación - JISIC 2015, Quito, Ecuador, November 16-19, 2015.
  • Jolita Ralyté, Fundamentals and Challenges of Situational Method Engineering. Invited Talk at the 4th Jornadas de Ingeniería de Sistemas Informáticos y de Computación - JISIC 2015, Quito, Ecuador, November 16-19, 2015.
  • Jolita Ralyté, Fundamentals and Challenges of Situational Method Engineering. Research seminar at Beijing University, Beijing, China, July 8, 2015.

Teaching

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