Services represent the most growing sector of the economy in industrialized nations. Services science is arising from the rapid development of services across the industrial world and the need to analyze and study the organization, deployment, maintenance and operation of those related IT based and IT supported services. Services Science represents an interdisciplinary approach to the systematic innovation in service systems, integrating management, social, legal and engineering aspects.

The Institute of Services Science is a newly founded research institute of the Faculty of Social and Economic Sciences of the University of Geneva. Our mission is to engage with industry, public administration and the public in order to lead and shape the international landscape of research in the domain of Services Science.

As a team of 43 staff members, we are active in research, technology watch, creativity and teaching. We are currently participating in 13 research projects (EU/Cost/Swiss funding) in service domains as diverse as: services innovation, large-scale services, services for seniors and services for mobile users. Our strong involvement in interdisciplinary think groups places us at the forefront of the technology watch in Services Science in Switzerland. We regularly contribute to creativity and innovation hands-on experiments targeted at industry. We also run a full range of academic programs in Services Science (BSc, Msc, Executive MSc and PhD).

Our international network includes many academic institutions, public administrations, creativity and innovation consultants, think tanks and services providers across Europe, Asia, North America. We are always open to new collaborations and activities.

Do not hesitate to keep in touch with us!

Prof. Giovanna Di Marzo Serugendo Director